Refund policy
Online Return Policy
This policy applies to purchases made at thelatestscoop.ca.
Purchased at one of our stores? Our store policy is different. View our In-Store Return Policy →
What can I return?
Regular-price items and items discounted by less than 25% are eligible for return, unless marked Final Sale or listed under “What cannot be returned?” below.
To qualify:
- Items must be received in new condition with their original tags attached.
- Your return must be postmarked within 30 days of delivery.
You can return eligible online purchases by mail for a refund or in one of our stores for an exchange or store credit.
What cannot be returned?
The following items are final sale and cannot be returned:
- Items discounted by 25% or more
- Any item marked Final Sale
- Apothecary products
- Underwear, swimwear and bodysuits
- Jewellery, including pierced jewellery
- Headwear, including hats and headbands
- Gift cards
Footwear cannot be returned if the shoe box is significantly damaged or has been used as the shipping box.
Original shipping charges are non-refundable.
Need help with sizing or styling before purchasing? Email customerservice@thelatestscoop.ca.
How do I return my online order?
- Check your eligibility. Make sure your items meet the requirements above.
- Start your return. Visit our returns portal or email customerservice@thelatestscoop.ca for return approval.
- Package your items carefully. Keep original tags attached. For footwear, protect the shoe box inside a separate shipping box.
- Mail your return within 30 days of delivery. The deadline is based on the postmark date. Returns postmarked after this window will not be accepted.
Use tracked shipping with signature confirmation and keep your proof of postage. The Latest Scoop is not responsible for missing returns without tracking and signature confirmation, or for items damaged during return shipping.
Return address:
The Latest Scoop
1931 Franklin St
Vancouver, BC V5L 0C7
Canada
How much does a return cost?
For Canadian returns, the total cost is CAD $14:
| Charge | Amount |
|---|---|
| Return shipping | CAD $9 |
| Return-label fee | CAD $5 |
| Total | CAD $14 |
The CAD $5 return-label fee is deducted from your refund. Customers are responsible for return-shipping costs.
When will I receive my refund?
Once your return arrives at our distribution centre, please allow:
- 3–6 business days for us to process your return.
- A further 5–10 business days for your bank to post the refund to your account.
Refunds can only be issued to the original payment method. Business days are Monday to Friday, excluding holidays.
Can I return my online order in store?
Yes. You can return an eligible online purchase at one of our stores for an exchange or store credit.
Stores cannot issue refunds to the original payment method for online purchases. To receive a refund, follow the mail-return process above.
How do online exchanges work?
For a different size, colour or item, return your eligible purchase by mail and place a new order online. The return costs above apply, and you are responsible for shipping costs on the new order. You can also exchange an eligible online purchase in one of our stores.
Do you offer price adjustments?
We do not offer price adjustments when an item goes on sale or is further reduced after purchase.
Need help?
Email customerservice@thelatestscoop.ca for assistance.
The Latest Scoop monitors returns for potential misuse or abuse of this policy and reserves the right to refuse service.