Yes, of course. You can buy from Canada and from the United States.

No. You can check out as a guest. Creating an account lets you track orders and access your order history.

We begin processing orders the next business day (Monday–Friday). If you need to make a change, email us immediately at customerservice@thelatestscoop.ca — we'll do our best, but we cannot guarantee changes once processing has begun.

We release new product regularly. Sign up for our newsletter to be notified of new arrivals and restocks.

Colour accuracy depends on your monitor settings. We do our best to represent colours accurately, but we can't guarantee your screen matches the product exactly. If you have questions about a specific colour, email us before ordering.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and Diners Club.

Yes. All transactions are processed on a secure server using SSL encryption. We do not store your credit card information.

• Free expedited shipping on all Canadian orders over $150 CAD.
• $20 flat rate (Canada Post Expedited) on Canadian orders under $200.
• $18 flat rate (Canada Post Tracked Packet) for US orders.

Orders placed Monday–Friday are processed the following business day. We ship within 48 hours of processing. Once shipped, allow 2–3 business days for delivery within Canada. US orders may take longer. Delivery times do not include weekends or statutory holidays.

Our shipping department is closed on weekends. Friday orders begin processing on Monday and typically ship by Tuesday or Wednesday.

Yes, at a flat rate of $18 CAD via Canada Post Tracked Packet. Note that our site is intended primarily for Canadian customers. Free shipping promotions apply to Canadian orders only.

Once your order ships, you'll receive a confirmation email with your Canada Post tracking number. If you haven't received a shipping confirmation within 3 business days of placing your order, contact us at customerservice@thelatestscoop.ca

Canada Post tracking can take up to 24 hours to update after your package is scanned. If there's been no movement after 5 business days, contact us and we'll look into it.

Canada Post will leave a delivery notice card. You'll have a window to pick up your package at your local post office or re-schedule delivery. We recommend including an address where someone will be available to receive the parcel.

The Latest Scoop is not liable for damage that occurs during transit — this is the responsibility of Canada Post. We recommend filing a claim directly with Canada Post. If you have concerns, reach out to us and we'll do our best to help.

We are not responsible for lost packages. If your tracking shows a delivery issue, please contact Canada Post directly to open a trace. You can also reach us at customerservice@thelatestscoop.ca and we'll assist where we can.

Packages sent to incomplete addresses may be delayed or undeliverable.

Regular-price items and items discounted by less than 25% are eligible for return unless marked Final Sale or excluded from our policy. Items must be received in new condition with original tags attached. Returns sent by mail must be postmarked within 30 days of delivery.

Return eligible online purchases by mail for a refund to your original payment method, or bring them to one of our stores for an exchange or store credit.

View our Online Return Policy for full eligibility requirements and return instructions.

Purchased in store? See our separate In-Store Return Policy.

For a return by mail, visit returns.thelatestscoop.ca or email customerservice@thelatestscoop.ca for return approval. You can also return eligible online purchases in one of our stores for an exchange or store credit.

Customers are responsible for return-shipping costs. For Canadian returns sent by mail, the total cost is CAD $14: CAD $9 for return shipping plus a CAD $5 return-label fee. The CAD $5 return-label fee is deducted from your refund. Original shipping charges are non-refundable.

Please package your return carefully. We are not responsible for items damaged during return shipping.

• Items discounted by 25% or more
• Any item marked Final Sale
• Apothecary products
• Underwear, swimwear and bodysuits
• Jewellery, including pierced jewellery
• Headwear, including hats and headbands
• Gift cards

Footwear cannot be returned if the shoe box is significantly damaged or has been used as the shipping box. Original shipping charges are non-refundable.

Items discounted by less than 25% are eligible for return unless marked Final Sale or otherwise excluded from our policy. Items discounted by 25% or more and any item marked Final Sale cannot be returned.

For sizing or styling help before purchasing, email customerservice@thelatestscoop.ca.

Returns sent by mail must be postmarked within 30 days of delivery. Returns postmarked after this window will not be accepted. The deadline is based on the postmark date, rather than the date the parcel arrives at our distribution centre.

No. We do not adjust the purchase price on items that have gone on sale or been further reduced after your purchase.

Yes. You can return an eligible online purchase at one of our stores for an exchange or store credit.

Stores cannot issue refunds to the original payment method for online purchases. For a refund, follow the mail-return process in our Online Return Policy.

Find a store.

Once we receive your return, allow 3–6 business days for processing at our distribution centre, then a further 5–10 business days for your bank to post the refund to your account. Refunds are credited to the original form of payment only.

Note: We are not responsible for returns that go missing if no tracking or signature confirmation was used. Please ship with tracking.

Business days are Monday–Friday. We do not process returns on weekends or statutory holidays.

For a different size, colour or item, return your eligible online purchase by mail and place a new order online. The return costs apply, and customers are responsible for shipping costs on the new order.

You can also return an eligible online purchase at one of our stores for an exchange or store credit.

Yes. Customers are responsible for all shipping costs when returning an item by mail and placing a new order. For Canadian mail returns, the cost is CAD $14 total: CAD $9 for return shipping plus a CAD $5 return-label fee. The CAD $5 return-label fee is deducted from your refund.

Many of our products have a size chart on the product page. We carry a wide range of brands, each with their own sizing conventions — we strongly recommend checking the size chart before ordering.

When in doubt, go up. If you're unsure, email us at customerservice@thelatestscoop.ca with the item name and your measurements — our team is happy to help.

Our sizing varies by brand and style. Filter by size on any collection page to see what's available in your size.

We carry a curated mix of Canadian and international brands, alongside our own The Latest Scoop house label. Our buying team selects new styles seasonally across fashion, home décor, accessories, and more.

Capsule drops are curated themed collections we release throughout the season — grouped by occasion, style, or trend. Regular arrivals are ongoing. Sign up for our emails to be the first to know when new drops go live.

Yes. Gift cards are available online and in all store locations. Note that gift cards are non-returnable.

We have 13 locations across Canada:

British Columbia: West Vancouver, Gastown (Vancouver), Kitsilano (Vancouver), South Granville (Vancouver), Guildford (Surrey), Mayfair (Victoria), Government Street (Victoria)

Alberta: 17th Avenue (Calgary), Chinook (Calgary)

Ontario: Ossington (Toronto), Queen West (Toronto), Summerhill (Toronto), Oakville

Eligible purchases made in store can be returned within 7 days of purchase for an exchange or store credit only. We do not offer refunds for purchases made in store.

View our In-Store Return Policy.

Online purchases follow our separate Online Return Policy.

We don't currently offer in-store pickup for online orders. Orders placed on thelatestscoop.ca ship via Canada Post.

Email us at customerservice@thelatestscoop.ca. We're available Monday–Friday and aim to respond within 1–2 business days.

The Latest Scoop
1931 Franklin St.
Vancouver, BC
Canada V5L 0C7